Question 1

What are the differences between the pedicure options?

Accepted Answer

The Classic Pedicure includes:
Warm foot soak in the pedi spa with massage chair
Nail cleanse (remove old nail color), trim/shaping
Cuticle care
Foot sugar scrub
6-minute foot and leg massage
Moisturizer
Warm towel wipe down
Nail color
For an additional charge, callus removal can be added.
The Deluxe Pedicure includes everything in the Classic Pedicure PLUS:
Aromatherapy products for soak, exfoliating sugar scrub, mask and hydrating moisturizer
Callus removal
Leg mask and hot towel wrap
Hot stone massage
Longer massage: 10-minute foot and leg massage
Deep moisturizing paraffin wax foot dip
The CBD Pedicure includes everything in the Classic Pedicure PLUS:
CBD products for soak, exfoliating sugar scrub, mask and hydrating moisturizer
Callus removal
Leg mask and hot towel wrap
Hot stone massage
Longer massage: 10-minute foot and leg massage
Deep moisturizing paraffin wax foot dip
The Organic Signature Pedicure includes everything in the Deluxe Pedicure PLUS:
Organic volcano spa products for detoxifying and luxurious bubbling soak and exfoliating sugar scrub
Rejuvenating collagen cream leg mask and collagen sock
Longer massage: 15-minute foot and leg massage with collagen hydrating moisturizer
The Herbal Detox Pedicure detoxifies the body, boosts circulation, and leaves your feel feeling soft, smooth and refreshed. Infused with calming herbal scents to help eliminate foot odor and promote deeper, more restful sleep. Includes these luxury services:
Detox foot soak with Herbal Zensoak
Cuticle care and nail cleaning/trim
Callus treatment and removal
Exfoliation with sugar scrub and fresh orange slices
Longer massage: 20-minute foot and leg massage with warm soy butter candle
Hydrating paraffin wax treatment
Hot towel wrap and polish application

Question 2

Do you offer dip powder nails?

Accepted Answer

Yes! We offer dip powder in a variety of colors, types and brands and our selection is expanding regularly. We recommend scheduling an appointment to ensure one of our experienced dip powder technicians is available, be sure to let us know when you make the appointment that you want dip powder.

Question 3

Do you offer builder gel for nails?

Accepted Answer

Yes, we now offer Builder Gel.

Builder gel is a type of nail enhancement product which can be used to provide more volume and strength to natural nails. It's also softer than hard gel, making it easier to manipulate and shape into desired designs.

Question 4

Do you offer GelX?

Accepted Answer

Yes, we now offer GelX!

Question 5

Is cuticle trimming included with dip powder or acrylic nails?

Accepted Answer

The dip powder enhancement is not a manicure, nor is an acrylic set/fill, and as such does not include cuticle trim. For an additional $5, cuticle trim can be added to your dip powder nail or acrylic nail services.
 
Dip powder nails include a complimentary hand massage at the end of the service.

Question 6

Do you take walk-ins, or should I schedule an appointment?

Accepted Answer

Yes, we generally accept walk-ins, based on availability. However, we do encourage calling ahead to ensure you're able to get the services you want at the time you choose. Same-day appointments are often available. Appointments are required for all eyelash and facial services. We also highly recommend appointments for elaborate nail designs.

Question 7

Do I need my own nail kit?

Accepted Answer

Yes, due to State requirements and for sanitary reasons, each client should have their own nail kit and bring it with them each time they visit. If you don't have one or forget yours, a disposable kit can be purchased for $1 or a reusable kit for $4. Due to Oregon Health Authority guidelines, we are not able to store your nail kit for you.

Question 8

What forms of payment do you accept?

Accepted Answer

Cash, Debit/Credit Card (MasterCard, Visa), Lake Oswego Nails & Spa Gift Certificates
 
We are unable to accept gratuity via credit card. Cash is preferred and there is an ATM on the premises. Many of the technicians also have Venmo and can accept gratuity this way.

Question 9

Can I buy a gift certifcate? Are they refundable?

Accepted Answer

Yes, we have gift certificates available for purchase.
No, gift certificates are not refundable or returnable; all sales on gift certifcates are final.

Question 10

How can I leave gratuity? How do you split gratuity among multiple technicians?

Accepted Answer

Gratuity is never required, though always warmly appreciated.

If you'd like to leave a tip, please note that gratuities can only be accepted via cash or Venmo - they are not processed through our card machine. For your convenience, a no-fee ATM is available at the back of the salon; although your bank may apply its own fees.

If you have two or more services at the salon performed by multiple technicians and leave a single tip without direction on how you would like it to be split, it will be shared proportionately among your technicians based on services rendered.

Question 11

Do you offer beverages during services?

Accepted Answer

We do! Complimentary beverages are available (water, green tea, coffee, red/white wine, mimosa, champagne). Alcoholic beverages are only for clients age 21 and over; limit 1 alcoholic beverage per client per day.

Question 12

Can I schedule a spa party at the salon?

Accepted Answer

Yes! We will happily accommodate your spa party. Call to schedule your next birthday party, company gathering, bridal/bachelorette party, and more.

Question 13

Do I really need to provide my contact information?

Accepted Answer

Yes, you really need to sign in and provide your accurate contact information. Per Oregon Health Authority guidelines we must obtain basic information (including name, address, telephone number, service type and date of service) from all of our clients. In the very unlikely event of an infection breakout we must be able to contact all clients who may be affected. If you refuse to sign in, you must sign a waiver.
 
Additional information can be found here: https://www.oregon.gov/oha/PH/HLO/Forms/COS_Client_Record_and%20Client_Waiver_Form.pdf

Question 14

What are your cleaning and sanitation practices?

Accepted Answer

We follow all the health and safety guidelines provided by the Oregon Health Authority, including but not limited to cleaning and disinfecting/sanitizing foot spas and nail tools between each and every use, proper storage of clean towels and tools as well as proper storage of dirty towels and tools.
 
Additional information can be found at the following links:
 
https://www.oregon.gov/oha/PH/HLO/Documents/OHLA_COS_NT_Consumer_Information_4-13-15.pdf
https://www.oregon.gov/oha/PH/HLO/Documents/OHLA_COS_NT_Tool_Safety_4-13-15.pdf
 
https://www.oregon.gov/oha/PH/HLO/Documents/OHLA_COS_NT_Foot_Spa_Safety_4-13-15.pdf

Question 15

I'm getting a pedicure, but forgot my sandals, what to do?

Accepted Answer

No worries! Shellac Pedicures will be instantly dry and you can put your shoes back on and be on your way. Or, if you prefer, we have complimentary paper disposable flip-flops available or rubber plastic flip-flops for $5.

Question 16

How long should I wait before bathing or washing dishes after having nail services?

Accepted Answer

We recommend waiting at least 2 hours after manicures or pedicures (including shellac, dip, acrylic, etc.) before immersing your hands or feet in water to ensure the finish cures completely.
 
Additionally, using rubber kitchen gloves while cleaning or washing dishes may help prolong the life of your nail finishes.

Question 17

Are there any conditions in which I shouldn't having waxing services?

Accepted Answer

To ensure a successful waxing experience, please read and follow these instructions.
WARNING: Waxing is never done on clients taking Accutane and is not recommended for clients taking Retin A, Renova, Differin or other types of skin thinning acne medications. Please read the label carefully and consult your dermatologist if you are taking any medication or using any topical cream that contains these medications. You must be off acne medication treatment a minimum of 1 year prior to waxing.
If you take blood-thinners, have diabetes, phlebitis or want post-cancer hair growth in the side-burn area removed, you must get your doctor’s approval. You should not get waxed if you are undergoing cancer therapy (chemotherapy, radiation, etc.). Waxing should not be performed on those with lupus, AIDS, or any other condition which compromises the skin barrier. If you’re a smoker or have rosacea, waxing can irritate dilated capillaries and you may want to avoid waxing those areas.
If you have other prescriptions or conditions not listed on this sheet which you are unsure of, consult your doctor before waxing.
CAUTION: Please inform your technician if any of the following applies to you as your skin may be more sensitive. Thin, delicate skin is vulnerable to lifting and sensitivity during waxing. A patch test may be best to see how your skin reacts for 24 hours before waxing. 
Bleaching agents, chemical depilatories (Nair), Benzoyl Peroxide (ProActive) Alpha Hydroxy Acids (Glycolic, Lactic), Salicylic Acid, Antibiotics (Oral or Topical), Retinol, birth control, hormone replacement therapy, other exfoliants
If you are pregnant
Recent consumption of stimulants (caffeine, alcohol, etc.)
Extra sensitivity may be experienced up to a week prior to the beginning of menstrual cycle
PRECAUTIONS & CONSIDERATIONS: Please keep the following items in mind.
The following items/conditions cannot be waxed:
Sunburns, irritation or areas with open skin or rashes, moles, pimples, cold sores, warts, recent scar tissue or skin grafts, the inside of ears or nose, eyelashes, nipples, male genitalia or body piercings
You must wait at least 24 hours for waxing after the following:
Use of a sun/tanning bed/booth (2-3 days for waxing after tanning with accelerators)
Previous waxing in the same area(s)
Consult your doctor for waxing after:
A light chemical peel or microdermabrasion, Botox or collagen injections, laser skin resurfacing, physician administered peel
AFTERCARE: Please read these valuable guidelines.
Avoid touching freshly waxed skin as it can cause irritation or small pimples
If irritation occurs, use an antibiotic ointment such as Neosporin to keep the area continually moist to avoid infection and scabbing
For at least 24 (and up to 72) hours after a waxing treatment, extra precautions should be taken if using the following:
Hot baths, saunas, steam rooms, hot tubs, abrasives, deodorant (following underarm waxing), sun/tanning beds/booths, or use of tanning accelerators, lotion/moisturizers, makeup
Bikini Area Waxing:
Tight panties should be avoided as well as lace or unbreathable materials; plain cotton underwear is best
Sexual activity should also be avoided for at least 24-48 hours
Avoid shaving between waxes; shaving causes hairs to become very coarse and difficult to wax
Keep the waxed area clean, but do not use harsh cleansers or creams for 24 hours
Cool temperature showers or baths are okay
2 days after waxing it is recommended to use an exfoliating glove in the shower to prevent ingrown hairs or bumps

Question 18

Are your services available to all genders?

Accepted Answer

Yes, we accept all genders for any of our services.

Question 19

What is a Lash Lift and Tint?

Accepted Answer

Lash Lift is a procedure that replaces outdated techniques, like lash perming, with a new and healthier alternative to traditional lash extensions. This method involves using silicone pads to create the desired curl to your lashes instead of perm rods in order to lift up, separate, and lengthen the look of your natural lashes. Lash lifts give you an attractive, brighter, and wide-eyed look which can last for up to 8 to 12 weeks.
When including the Lash Tint, a darker tint is applied during the lash lift treatment in order to make your eyelashes darker and stand out more.
The procedure is not painful though if you do feel a sting in your eye from the product let your technician know. Also you may notice your eyes watering a bit after the procedure. You will need to keep your eyes closed to let the technician work and give you bright-eyed looks. The entire procedure may take as long as 45 to 60 minutes so it is okay to feel a bit strange to open your eyes after the lash lifting/tinting.
Lash Lift is a totally safe procedure and it does not damage your natural lashes in any way. It involves using specially shaped silicone pads to gently lift and curl your eyelashes which is safer than other techniques. Also, by having an experienced and skilled professional perform the procedure you will ensure that you get the best results.

Question 20

What is the aftercare for a Lift and/or Tint?

Accepted Answer

LASH LIFT AFTERCARE:
The great thing about getting a lash lift is that it's a very low maintenance procedure. However, there is a little extra care required over the first 24-48 hours.
-Be gentle with your lashes; no rubbing.
-Do not get your lashes wet for the first 24 hours.
-Do not use harsh products on your eyes/lashes.
-Use of sauna/steam is possible after 24 hours but may weaken the effect of the lift.
-No eye make up for 24 hours.
-Avoid waterproof mascaras.
-Swimming should be avoided for at least 24 hours.
-No other facial beauty treatments for 24 hours.
 
LASH & BROW TINT AFTERCARE:
-Do not touch or rub your eyes, lashes, or brows.
-Avoid water and steam on the face or near the eyes, lashes or brows for 24 hours.
-Do not sleep on your face.
-Do not use oil based products or any conditioning treatments/serums on the tinted areas. This will cause the semi-permanent mascara to dissolve faster.
-Effects of the tint will start to diminish within 2 to 3 weeks as hair grows out and the tint color fades.
-Strong sunlight/UV light can make the tint color fade faster.
-Do not apply makeup or mascara to lashes or receive any other eye treatments for at least 24 hours after the lash or brow tinting treatment.

Question 21

What happens if I'm late for my appointment, or miss an appointment?

Accepted Answer

This depends on how busy the salon schedule is for the day/time of your appointment. Depending on how late, your appointment may have to be shortened or rescheduled so the next client's appointment is not delayed. We understand many unforeseen circumstances may cause occasional lateness and will do our best to accommodate in these situations.
 
Please call us if you are going to be late for your scheduled time. If you are more than 5 minutes late and we have not heard from you, we may attempt to call and confirm you are on your way. If we are unable to get ahold of you we may take the next walk-in which could cause you to lose your appointment.
 
As a sign of respect to other clients as well as our technicians, we ask that you provide 24 hours' notice whenever possible for an appointment cancellation. If you do not call and do not show up for your appointment ("no call, no show"), we reserve the right to add you to our walk-in only client list.

Question 22

How do you deal with rude and disrespectful clients?

Accepted Answer

If a client is rude or disrespectful to other clients or our staff, we reserve the right to stop services and request the client to leave. We also reserve the right to refuse future services to clients who are frequently late or don't show up for scheduled appointments, who berate or belittle our staff or other clients, or otherwise create a hostile environment.

Frequently Asked Questions